Garis besar topik

  • Customer Relationship Management (CRM)

    1. Pendahuluan 

    2. Pengertian CRM 

    3. Tujuan CRM 

    4. Upselling & Cross - Selling 

    5. Database 

    6. Predictive Analytics 

    7. CRM System 

    8. Social CRM 

    9. Studi Kasus 

    10. Implikasi