Understand the basic concepts of groupwork, communication, and collaboration
Describe how computers and computer systems enhance communication and collaboration
in an enterprise
Explain the underlying principles and capabilities of collaborative computing/group support
systems (GSS)
Explain the concepts and importance of the time/place framework
Understand the concepts of process gain, process loss, task gain, and task loss, and explain
exactly how GSS introduces, increases, or decreases each of them
Describe specifically how a GSS utilizes parallelism and anonymity, and how they lead to
process/task gains/losses
Describe how to structure an electronic meeting
Understand the three technologies of GSS
Understand how the Web enables collaborative computing/group support systems/electronic
meetings
Explain how GSS software enables distance learning